Course outline

School

Economics & Social Sciences

Department

Business Administration

Level of Studies

Undergraduate

Course code

305

Semester

3^ο

Course title

Operations Management

INDEPENDENT TEACHING ACTIVITIES

Weekly teaching hours
-

ECTS

4

5

Type of course

mandatory/general background

Prerequisite course

–

Language of instruction and exams

Greek

The course is offered to Erasmus students

Όχι

Course URL

https://eclass.uth.gr/courses/DE_U_120/

Learning outcomes

The purpose of the course is, in principle, the presentation of an important scientific field of Administrative science, Operations Management, which finds an increasingly extensive range of applications in today's business environment, since it concerns all the modern operations required for the creation of products and the provision of services of any kind organization, whether it is large or small, whether it is an industry or a service and project management business, whether it is for-profit or not. The Management of these Functions is a challenge in today's era of intense socio-economic changes. The diverse technological and environmental challenges, increasing globalization, complex requirements in information and knowledge management, as well as the increasing importance of social responsibility bring operations managers to the forefront of efforts to investigate these issues and find solutions, both in operational and tactical level, as well as in the context of the contribution of these functions to the strategic goals of an organization.

More specifically, the purpose of the course is the understanding and consolidation of the concepts, methods, tools, practices and techniques related to the Operations Management of a production system, as well as the application of these to a wider range of intra- and inter-company processes (such as new product development functions , integrated project management, supply chain and distribution channel management, etc.). Emphasis is placed on the operational changes that have taken place in recent years in organizations and concern efforts for a holistic, conceptually and strategically oriented, treatment of operational issues, as well as the demand for an interdisciplinary approach to these problems.

Learning outcomes:

• Acquisition of fundamental knowledge in all the spectrum of the scientific field of Operations Management
• Development of knowledge on the theoretical principles but on the rules of modern business practice that support the functions of production of products and provision of services
• Knowledge and understanding of the relevant problems presented in the design and operation of production systems, as well as the methods of approaching and solving them
• Acquisition and improvement of the skills of analyzing and solving operational problems with the help of software tools in the context of quantitative methods of solving
• Dealing with conceptual issues of Operations Management
• Highlighting the role of the operations manager and related responsibilities
• Systematic understanding of the application framework of Operations Management methods and distinction between these applications in product production and service delivery systems
• Development of the ability to search for the connection between the key issues in the context of Operations Management
• Embedding Operations Management practices with the help of relevant examples and case studies on all types of operations
• Acquisition of the ability to identify and analyze Operations Management issues in the context of daily activities

General Skills

In addition, the course aims to:

• Search, analysis and synthesis of data and information, using the necessary technologies
• Adaptation to new situations
• Work in an international environment
• Generating new research ideas
• Project planning and management
• Respect for diversity and multiculturalism
• Demonstration of social, professional and ethical responsibility and sensitivity to gender issues
• Development of criticism and self-criticism
• Ability to work in a global and interdisciplinary environment

The content of the course includes the following main thematic sections:

1. Introduction to Operations Management of product production and service delivery systems
2. Operations strategy and production systems operations performance objectives
3. Productivity
4. Predictions
5. Decision-making on production capacity installation
6. Work organization and performance of functions
7. Process, product and service design functions
8. Programming and control functions
9. Production systems quality control and improvement functions
10. Decision Making Methods in Operations Management - Operations Optimization Methods in Production Systems
11. Technology in Operations Management
12. Modern approaches to Operations Management
13. Final overview

TEACHING METHOD

face-to-face

USE OF INFORMATION AND COMMUNICATION TECHNOLOGIES

Use of information and communication technologies in teaching, laboratory education, communication with students. Electronic communication with students, learning-process support through the “e-class” online platform.

TEACHING ORGANIZATION

STUDENT EVALUATION

he evaluation process (method of examination and grading) consists of the following:

Two (2) hour written final exam with a weighting factor of 70%, during which all the learning objectives mentioned above are examined. The exam will include short questions that will test the knowledge and understanding of the basic concepts, principles and methods in Operations Management, as well as the development of slightly more complex problems that will require the students to study in depth and think critically about the central issues of Operations Management .

Preparation and presentation of a paper with a weighting factor of 30%, in which all learning objectives, as previously set, are also assessed. The preparation of the paper will concern the possibility of applying the knowledge taught to real Operations Management problems, while together with its presentation, it will contribute to the development of the students' abilities to formulate the problem, to analyze the way of processing its elements, to develop its solution method, evaluate the results, and present it, having familiarized and integrated the appropriate principles, methods and practices of Operations Management.

Books

• Heizer, J., Render, B. and Munson, C. Διοίκηση Λειτουργιών – Βιωσιμότητα και Διαχείριση Εφοδιαστικής Αλυσίδας, Εκδόσεις Πασχαλίδης, Broken Hill, 2020
• Παπαδόπουλος Χρυσολέων, Διοίκηση Επιχειρησιακών Λειτουργιών, Εκδόσεις “σοφία”, Θεσσαλονίκη, 2015
• Ξανθόπουλος Α., Κουντουριώτης Δ., Διοίκηση Παραγωγής και Επιχειρησιακών Λειτουργιών, Εκδόσεις Τζιόλα, 2018
• Slack, N., Chambers, S. and Johnston, R., Διοίκηση παραγωγής προϊόντων και υπηρεσιών, 5η Αγγλική Έκδοση, Εκδόσεις Κλειδάριθμος, 2010
• Στειακάκης Ε., Κωφίδης Ν., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Τζιόλα, 2017
• Δερβιτσιώτης Κ.Ν., Διοίκηση Παραγωγής – Σύγχρονες Προσεγγίσεις, Δ΄ Έκδοση, Νομική Βιβλιοθήκη, Αθήνα, 2006
• Δημητριάδης Σ.Γ. & Μιχιώτης Α.Ν., Διοίκηση Παραγωγικών Συστημάτων, Εκδόσεις Κριτική, Αθήνα, 2007
• Reid R.D. & Sanders N.R., Διοίκηση Επιχειρησιακών Λειτουργιών, Εκδόσεις ΚΡΙΤΙΚΗ, 2016
• Ιωάννου Γ., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Σταμούλης, Αθήνα, 2005
• Παππής Κ.Π., Προγραμματισμός Παραγωγής, Εκδόσεις Σταμούλης, Αθήνα, 2006
• Reid, R.D. and Sanders, N.R., Operations Management – an Integrated Approach, 3rd edition, Prentice Hall, 2007
• Ιωάννου Γ., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Σταμούλης, Αθήνα, 2005

Journals

• International journal of operations and production management
• International journal of advanced operations management
• Journal of operations management
• International journal of project management
• Operations management
• Manufacturing & service operations management
• International journal of production economics
• Knowledge and process management
• Production and operations management
• Total quality management & business excellence
• International journal of operations and quantitative management
• Operations management review (OM review)
• Journal of manufacturing and operations management